Angela Webber, known to colleagues and clients alike as “Ms. Angie,” is affectionately referred to as the customer service savant, a testament to her unwavering integrity and mastery in the world of customer success. With over four decades of hands-on experience across multiple industries and roles, Ms. Angie consistently shows up prepared to tackle any customer-facing challenge, equipped for a full spectrum of situations.

She is a certified life coach and acclaimed customer service strategist who blends time-tested principles like Karl Albrecht’s Social Intelligence with her own signature CARE Method™ (Customers Are Relationship Equity) and ROOT Map™ (Recognizing Origins of Triggers). Ms. Angie has built a legacy teaching organizations how to turn customer conflict into loyalty, rebuild trust between management and front-line staff, and reimagine service culture from the inside out. She understands that strong, successful relationships, whether with customers, coworkers, or within families, are the true drivers of organizational and personal success. More than a trainer, she’s a catalyst: Angie’s emotional intelligence training, trauma-informed approach, and fun, energizing workshops empower teams to communicate with empathy, navigate adversity, and transform tension into trust. She is deeply committed to equipping leaders and staff with the relational tools too often overlooked in today’s business world.

Ms. Angie’s sessions not only strengthen professional outcomes like retention and revenue—they also help individuals rediscover joy, balance, and purpose. Whether guiding a boardroom, supporting professionals through personal growth workshops, or speaking from her acclaimed book, Behind the Big Red Door, Angie inspires audiences to harness their unique power, overcome emotional hurdles, and achieve breakthrough results. Get ready to learn, laugh, and transform—because with Ms. Angie, success always starts from the inside out.